Loyalty Program Terms of Use
PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE PREMAMA LOYALTY PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE PREMAMA LOYALTY PROGRAM.
MANDATORY INFORMAL PRE-SUIT DISPUTE RESOLUTION AND CLASS ACTION WAIVER: PLEASE NOTE THAT THE TERMS OF USE REQUIRE THAT DISPUTES BE RESOLVED THROUGH MANDATORY INFORMAL PRE-SUIT DISPUTE RESOLUTION IN NEW JERSEY, PRECEDENT TO FILING ANY LAWSUIT, THAT YOU WAIVE ANY RIGHT TO A JURY TRIAL, AND THAT YOU WAIVE ANY RIGHT TO BRING CLASS ACTIONS AGAINST US. PLEASE REVIEW THE TERMS OF USE FOR COMPLETE DETAILS REGARDING THE DISPUTE RESOLUTION PROCESS.
The Premama Loyalty Program (the "Program") is a loyalty program of Dr. Reddy’s Laboratories, Inc.’s brand Premama ("Premama", “We”, “Us”, “Our”). Individuals (“Participants” or, individually, the “Participant” or “You”) can visit www.premamawellness.com (the “Website”) and register for the Program. Then, Participants can make qualifying purchases and engage with other non-purchase actions to receive points (“Points”). Participants may use their Points to redeem items (individually, a “Reward” and collectively, “Rewards”) through their Account.
Eligibility
The Program is only open to legal residents of the fifty (50) United States (and the District of Columbia), who are at least eighteen (18) years old at the time of enrollment. Corporations or other entities or organizations of any kind are not eligible to participate in this Program. Employees of Dr. Reddy’s Laboratories, Inc., and their parent and affiliate companies, suppliers as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee are not eligible to participate in the Program. The Program is void where prohibited by applicable law.
We do not request or collect any personally identifiable information from any individuals who we know to be under the age of thirteen (13), individuals under the age of sixteen (16) in California, or any individuals under the legal age of majority in the jurisdiction they reside (“Minimum Age”). Persons under the age of eighteen (18) are not eligible for participation in the Program. Persons who are at least eighteen (18) years old but considered under the legal age of majority in their legal state of residence (collectively, “Minors”) must obtain the consent of their parent or legal guardian prior to participation in the Program. The Program is available only to individuals for their personal use and is limited to one (1) account per individual.
By joining the Program, you agree (or in the case of a Minor participant, the parent or legal guardian of such Minor must agree on the Minor's behalf) that you have read, understood and agree to be bound by these Terms and by any changes or modifications that we may make hereto as well as all other terms of use and policies incorporated by reference. Except as otherwise expressly prohibited or limited by applicable law, we reserve the right to revise, change, modify or limit these Terms at any time in our discretion with or without prior notice to you. You should review these Terms frequently to understand the terms and conditions of the Program as they may change from time to time. When we make revisions or modifications to the Terms or any other relevant policies or terms and conditions, they will be posted on the website at premamawellness.com and will be effective immediately upon posting and will supersede all prior versions of these Terms. These Terms do not alter in any way the terms or conditions of any other agreement that you may have with us, including any agreement for products or services. By
enrolling in the Program, you also agree to be bound by our website Privacy Policy and website Terms of Use, which are incorporated herein by reference. Your continued participation in the Program after the posting of any revisions to its Terms shall confirm your acceptance of and agreement to be bound by the modified Terms, therefore you should periodically review them to be aware of any changes. If you do not agree to these Terms, our website Privacy Policy and our website Terms of Use, you cannot participate in the Program. In the event of any conflict between these Terms and any other terms or policies incorporated herein by reference, these Terms shall govern as applicable to the Program.
Enrollment
Visit the premamawellness.com and follow the links and instructions to complete and submit the enrollment form to create an account ("Account"). There is no requirement to make any payment or purchase or to provide any credit card information to sign up for an Account. Only the individual named on the enrollment form will accrue Points and will be entitled to access Account information. Only one Account per individual is permitted. In the event that a Participant creates multiple accounts, we will not merge Points into one Account.
To enroll in the Program, you may be required to provide any or all of the following: your first and last name, valid email address, and telephone number. You are solely responsible for maintaining the accuracy of your account information and for keeping it up to date as may be required.
Participant is responsible for maintaining the confidentiality of and for restricting access to the Account and its password. Participants agree to accept responsibility for all activities that occur under their Account. Without limiting any other remedies or the termination provision below, Premama may suspend or terminate a Participant’s Account, or deem a Participant ineligible from participating in the Program, redeeming or earning Points if Premama suspects that a Participant has engaged in fraudulent or illegal activity or any action that violates the intent of these Terms.
Participant’s Personal Information
We respect your privacy and take reasonable steps towards protecting your privacy online and managing your information responsibly. The personal information that we collect from you in connection with the Program is subject to our Privacy Policy and will be used and disclosed by us for the purpose of administration of the Program, providing you with any rewards or benefits that you redeem under the Program, marketing in connection with the Program, other marketing communications that you have opted in to receive and as otherwise permitted by our Privacy Policy.
Ways to Earn
Purchases made at online at premamawellness.com are eligible for earning Points, excluding gift card purchases, shipping and handling charges, taxes, and any other fees associated with your purchase (a “Qualifying Purchase”). For each Qualifying Purchase, you will earn 1 Point for every $1.00 spent (rounded down to the nearest dollar; awarded for each full dollar spent). By way of example, if your total Qualifying Purchase comes to $25.00, you will earn 25 Points; if your total Qualifying Purchase comes to $25.99, it will be rounded to $25.00 and you will earn 25 Points.
To earn Points for a Qualifying Purchase, you must be logged into your Account at the time of purchase. Points cannot be earned or redeemed retroactively for online orders that have already been completed prior to logging into your Account. Points earned for online Qualifying Purchases will be issued to your Account once the Qualifying Purchase is made. You can check for your available awards online at any time through your Account.
If you return an item from a Qualifying Purchase for a refund to your original method of payment, the accumulated Points will be reduced in an amount equal to the Points originally earned for that purchase. In the case of a multi-item purchase, which results in a partial return, the accumulated Points in your Account will be reduced in an amount equal to the Points originally earned and attributable to the refunded items when first purchased. If the item is instead exchanged, the Points earned will remain. Points credited to your account will be decreased or reversed, as applicable, if all or part of your Qualifying Purchase is canceled or if a credit refund is obtained through fraudulent or other activity that violates these Terms.
Participants may also earn Points by completing the various activities as described below (each, an “Activity”):
| Activity | Points Earned | Limit |
| Create Account | 25 Points | 1 time |
| Due Date Reward | 100 Points | 1 time |
| Write a Review | 50 Points | 1 time |
| Read a Blog Post | 10 Points | 1 time |
| Follow Premama on Instagram | 10 Points | 1 time |
Create Account: Points awarded automatically once Account is created.
Due Date Reward: Participant must insert Participant’s due date into the Due Date Reward field. Points are then awarded on the Participant’s due date.
Write a Review: Participant must be logged into their Account and leave a review. Once submitted, Points will be awarded to Participant’s Account. All product reviews must be truthful and accurately reflect your actual, honest opinion and experience regarding the reviewed product. In addition, all product reviews are subject to our Terms of Use and, by submitting your review, you agree to be bound by those Terms of Use.
Read a Blog Post: Participant must log into their Account and go to the Rewards tab. Once on the Rewards page, Participant must click Read our Blog and answer a follow up question. If answered correctly, Points are awarded.
Follow Premama on Instagram: Participant must log into their Account and go to the Rewards tab. Once on the Rewards page, Participant must click Follow on Instagram, following which Points are awarded.
We reserve the right to remove Points from a Participant's Account if it determines that such Points were improperly credited to the Participant's Account or were obtained fraudulently or in violation of these Terms. Points deposited into a Participant's Account that are subsequently determined to be invalid for any reason are subject to disqualification and will be removed from the Participant’s Account. Our decisions regarding the awarding of Points are final and binding.
We reserve the right to change the number of Points awarded for Qualifying Purchases or the Activities described above at any time during the Program. We further reserve the right to change, add or remove the methods by which Participants can earn Points. Lastly, we reserve the right to place limitations on the number of Qualifying Purchases that are eligible for the Program and/or the number or types of Rewards that you may receive or earn during any given period of time or for the duration of the Program and/or any combination thereof.
Points have no cash value, cannot be sold and are non-transferable and you have no property rights in or to Points. Accounts and Points cannot be transferred to, shared or combined with any other person or Participant. Only the Participant may accumulate rewards and benefits and only the Participant may redeem rewards that have accumulated in that Participants’ account. The sale, barter, transfer or assignment of any Points, other than by us, is expressly prohibited and will be cause for termination of your participation in the Program, and any rewards or benefits offered by us under the Program are subject to change at any time in our sole discretion, without prior notice.
We are not responsible for Points that may be lost or redeemed as the result of any fraudulent activity.
If you have concerns regarding your Account activity, including, by way of example and without limitation, Points earned for a Qualifying Purchase that have not been properly applied to your Account, please contact our customer service team by email at help@premamawellness.com. We reserve the right to determine the Points in any Participant’s Account based upon our internal records related to such Participant’s Account. A Participant’s number of Points shall be deemed correct and accurate as reflected in our records and our good faith determination of the amount of Points available to any Participant shall be final and binding.
Using Your Points
A Participant may visit their Account to view and redeem Points for Rewards. Each Participant is able to view Rewards and redeem Points after logging into the Account. If the Program is terminated, Participants will have thirty (30) days from the Program end date to redeem the Points remaining in their Account to redeem Rewards. Points remaining in a Participant’s Account after this thirty-day period will be forfeited without compensation. We reserve the right to modify the Rewards available, as well as their corresponding Point values, at any time for any reason. The total number of Points a Participant can use to redeem a Reward is the number of Points available in the Participant’s Account at the time of a redemption. All redemptions are final, and the Points will be deducted immediately from Participant's Account.
To redeem Points, Participant must log onto their Account and access the Rewards page. Once there, Participant must click the Redeem icon associated with the Points they wish to use, following which a code will be provided. Participant must then insert the code at check out to receive the associated discount on their order.
VIP Tiers
The Program also has a tier level of membership based on the amount spent during the current or previous year, whichever is the highest, as illustrated below along with each tier’s benefits (spend does not include gift card purchases, shipping and handling charges, taxes, and any other fees associated with your purchase):
| Tier | Total Spend Requirement | Benefit(s) |
| Bronze | $0, starting membership at Account Creation |
None |
| Silver | Once Participant has spent $200 or more |
-100 bonus point -1.5x Points bonus multiplier for each $1 spent -Access to VIP sales |
| Gold | Once Participant has spent $400 or more | -200 bonus point -2x Points bonus multiplier for each $1 spent -Early access to VIP sales |
If you are a new member, or do not have sufficient points to qualify you to the Silver membership tier level, your membership tier level will remain at the Bronze tier. If you reach the Silver or Gold tier during a membership year you will stay at the Silver or Gold membership tier level, respectively, during the rest of that membership year and the following membership year. If you during the membership year you do not accumulate sufficient points to qualify or maintain you at the Silver or Gold membership tier level, you will return to the Bronze tier for the following membership year.
Program Termination/Account Deactivation
The Program and its benefits are offered at our sole discretion. We may terminate, cancel, modify or restrict these Terms and/or the Program or any aspect of it at any time, in our sole discretion and with or without prior notice to you, even if any such actions by us may affect the value of Points or benefits already accumulated or earned and/or the ability to redeem Rewards that had already accumulated. If the Program is terminated, Participants will have thirty (30) days from the Program end date to redeem the Points remaining in their Account to redeem Rewards.
Participants may terminate their Account at any time, by contacting our customer service team by email at help@premamawellness.com. We may temporarily suspend or permanently terminate Accounts and delete the associated data with the Account, in our sole discretion, for any of the following reasons: (a) we are advised that Participant is deceased, (b) Participant fails to respond to repeated attempts regarding the status of their Account, (c) Participant relocates to a jurisdiction outside of the permitted geographic eligibility; or (d) we believe or determine that Participant has engaged in any of the following behaviors, all of which are deemed violations of these Terms: (i) fraudulent or illegal activity, (ii) violation of any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy rights; (iii) any action or providing any material or content that is, or may reasonably be considered to be defamatory, libelous, obscene, pornographic, profane, hateful, racially or religiously biased or offensive, threatening or harassing to any individual, partnership or corporation; (iv) the introduction or use of any computer virus, worm or other potentially damaging computer programs or files; (v) the creation of more than one Account per individual; (vi) violation or attempted violation of the security, integrity or availability of any Account, user, network, computer, system, software, or device; (vi) conduct detrimental to our brands, or any personnel of Dr. Reddy’s Laboratories, Inc.; or (vi) any other violation of the Terms. Nothing in this paragraph or in these Terms is meant to dictate or suppress any particular sentiment expressed in any review that may be written under this Program. Unless otherwise determined by us in our sole discretion, any termination of an Account will result in the loss and forfeiture of any Points and Rewards. If re-enrollment in the Program is permitted by us, in our sole discretion, it will require Participate to re-opt into the Terms and the Participant will have zero (0) points at the time of re-engagement.
Without limiting any of the foregoing, we shall also have the right to take appropriate administrative and/or legal action against any violators, including criminal prosecution, as it deems necessary in its sole discretion.
Limitation of Liability
YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER DR. REDDY’S LABORATORIES, INC. NOR ITS SUBSIDIARIES, AFFILIATES, PARTNERS, LICENSORS, OR PERSONS OR ENTITIES WHICH THE SAME ARE IN PRIVITY WITH AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AND AGENTS WILL BE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE PROGRAM AND/OR YOUR PARTICIPATION IN THE PROGRAM AND/OR YOUR REDEMPTION OR USE OF ANY PROGRAM POINTS OR REWARD, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00).
YOU AGREE THAT NO CLAIMS OR CAUSES OF ACTION ARISING OUT OF, OR RELATED TO, THESE TERMS, YOUR PARTICIPATION IN THE PROGRAM AND/OR YOUR REDEMPTION OR USE OF ANY REWARD OR POINTS UNDER THE PROGRAM, MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE. TO THE EXTENT PERMITTED BY LAW, IF YOU HAVE A DISPUTE WITH US REGARDING THE PROGRAM OR ARE DISSATISFIED WITH THE PROGRAM, YOUR SOLE REMEDY SHALL BE TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM AND WE SHALL HAVE NO OTHER OBLIGATION, LIABILITY OR RESPONSIBILITY TO YOU, EXCEPT AS SET FORTH IN THE PARAGRAPH ABOVE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATIONS OR EXCLUSIONS UNDER THIS PARAGRAPH MAY NOT APPLY TO YOU AND THE FOREGOING PARAGRAPH SHALL NOT APPLY TO A RESIDENT OF NEW JERSEY TO THE EXTENT DAMAGES TO SUCH NEW JERSEY RESIDENT ARE THE RESULT OF DR. REDDY’S NEGLIGENT, FRAUDULENT, RECKLESS ACTS OR INTENTIONAL MISCONDUCT.
Disclaimer of Warranties
Your consent and agreement to the following disclaimers and limitations is a material inducement for us to permit you to participate in the Program. To the fullest extent permitted by applicable law, your participation in the Program, and our obligations and liabilities in respect thereto, is expressly limited as follows:
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, YOU HEREBY UNDERSTAND AND AGREE THAT THE PROGRAM AND ANY POINTS OR REWARDS ASSOCIATED THEREWITH ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY WHATSOEVER. TO THE FULLEST EXTENT PERMITTED BY LAW AND EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, NEITHER DR. REDDY’S LABORATORIES, INC. NOR ITS SUBSIDIARIES, AFFILIATES, PARTNERS OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THE PROGRAM OR ANY OF THE POINTS OR REWARDS ASSOCIATED WITH THE PROGRAM, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER DR. REDDY’S LABORATORIES, INC.NOR ITS SUBSIDIARIES, AFFILIATES, PARTNERS OR LICENSORS WILL BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE) UNDER ANY CIRCUMSTANCES FOR ANY: (A) ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN THE CONTENT OF THESE TERMS, THE PROGRAM AND/OR ANY POINTS OR REWARDS ASSOCIATED WITH THE PROGRAM; (B) INTERRUPTION OF BUSINESS; (C) DELAYS OR INTERRUPTION IN ACCESS TO THE PROGRAM; (D) ANY UNAUTHORIZED ACCESS TO OR USE OF THE SERVERS THAT HOST THIS SITE OR ANY THIRD PARTY SITE(S) AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (E) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THIS SITE OR THIRD PARTY SITE(S), (F) ANY BUGS, VIRUSES, TROJAN HORSES OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE DR. REDDY’S LABORATORIES, INC. SITE OR ANY THIRD PARTY SITE(S) ASSOCIATED WITH THE PROGRAM AND/OR ANY POINTS OR REWARDS ASSOCIATED THEREWITH; (G) DATA NON-DELIVERY, LOSS, THEFT, MISDIRECTION, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; OR (H) EVENTS BEYOND OUR REASONABLE CONTROL.
Indemnity
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS DR. REDDY’S LABORATORIES, INC., ITS SUBSIDIARIES, AFFILIATES, PARTNERS, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, VENDORS, MANUFACTURERS AND DISTRIBUTORS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, ACTIONS, DEMANDS, CHARGES, COMPLAINTS, DAMAGES, LOSSES, LIABILITIES, COSTS AND EXPENSES (INCLUDING BUT NOT LIMITED TO ATTORNEYS' FEES), ARISING FROM OR IN CONNECTION WITH (i) YOUR PARTICIPATION IN THE PROGRAM, (ii) YOUR REDEMPTION OR USE OF ANY POINTS OR REWARDS ASSOCIATED WITH THE PROGRAM, AND/OR (iii) YOUR BREACH OF ANY OF THESE TERMS. WE RESERVE THE RIGHT TO TAKE EXCLUSIVE CONTROL AND DEFENSE OF ANY CLAIM SUBJECT TO THIS INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL COOPERATE FULLY WITH US IN ASSERTING ANY AND ALL AVAILABLE DEFENSES.
Governing Law/Dispute Resolution
The Program and any dispute arising out of or in connection with the Program including these Terms shall be governed by and construed in accordance with the laws of the State of New Jersey without giving effect to any conflict of law provisions.
PLEASE REVIEW THE TERMS OF USE FOR COMPLETE DETAILS REGARDING THE DISPUTE RESOLUTION PROCESS, INCLUDING BUT NOT LIMITED TO THOSE TERMS ON BINDING ARBITRATION AND CLASS ACTION WAIVER.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms, which will otherwise remain in full force and effect.
Notice of Financial Incentive
California and Colorado residents Under California law, the Program may be considered a “financial incentive”. Under Colorado law, the Program may be considered a “Bona Fide Loyalty Program”.
The Program is one way in which We endeavor to reward and thank loyal customers for purchasing its products. Participants opt in by creating an Account enrolling in the Program. Participants are able to earn and accumulate Points that can be redeemed for Rewards.
We collect and use personal information required to create the Account and enroll in the Program, including information you voluntarily provide us (such as your name and email), information we collect automatically, and information from other sources to operate the Program, including to send you promotions, content, and special offers and the other uses described in the Privacy Policy.
We do not assign monetary value for the information we collect through the Program, but we value it based on a reasonable and good faith estimate of the value we receive in increased customer loyalty, though any value will vary by Participant depending on purchases made, activities undertaken by the Participant, which Rewards the Participant redeems, and many other factors. Among other things, depending on the particular activity, the data we collect may be valued based on the marginal value of increased sales generated by a Participant's engagement within the Program, as well as the increased brand awareness generated by the activity under the Program.
Participation in the Program is voluntary, and Participants may terminate their Account from the Program by emailing our customer service at help@premamawellness.com. Participants may opt out of receiving
commercial email communications at any time by adjusting their Account settings, or by clicking the “unsubscribe” link included within any commercial email we send Participants